Introducing OODAPay™

OODAPay redefines patient payments to improve the member billing experience and increase patient collections.

OODAPay reimagines the patient billing experience.

Our patient billing solution, OODAPay, is the leading patient payment solution that introduces payer accountability and resources to create a uniquely integrated experience.

By equipping payers with best-in-class financial tools and services to directly engage their members on billing, OODAPay reduces administrative expense, improves collections outcomes, and achieves a 96% patient satisfaction rate.

Realigning the role of all parties in the system.

OODAPay is the only solution that fundamentally transforms patient billing by realigning the role of all parties in the system, enabling each to do what they uniquely do best.

With OODAPay, providers can focus on delivering high-quality care, while payers are empowered to engage their members in a superior billing and payment experience that is consistent and consolidated across providers.

With OODAPay, providers and payers work together to solve the patient cost-share conundrum, unlike today’s uncoordinated and zero-sum approach.

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a powerful differentiator

OODAPay is a revolutionary paradigm shift.

With OODAPay, payers invest with providers in a superior billing experience to drive higher collections and improved patient satisfaction. In the OODAPay model, patients will no longer receive a bill from providers; instead, patients will benefit from a single statement that consolidates all provider bills and EOBs. The statement includes deductible status, HSA balances where applicable, flexible 0% interest payment plans, and access to live concierge billing representatives.

Payer benefits include:

  • A simplified member experience

    No more confusing provider bills, uncoordinated EOBs, and aggressive billing tactics.

  • Financial upside from eliminating bad debt

    Bad debt from uncollected patient dollars leads to higher rates with providers. By working together with providers, we can bend the trend.

  • Reduced administrative expense

    By eliminating the time and resources that both providers and payers currently invest in collecting from patients, payers can take costs out of the system.

  • Differentiated payer capabilities

    By owning the member financial experience, payers can design new products with meaningful incentives, sell concierge billing services, and even offer financing for elective care.

Provider benefits include:

  • Increase patient collections

    OODAPay has proven to increase collections by up to 30% for leading health systems. Gone are the days of passing patient collections to an array of vendors that quickly reduce the reimbursement revenue and use aggressive tactics that erode the provider-patient relationship.

  • Opportunities for accelerated patient payment

    Providers have the option of immediate payment of patient balances, at the time of claim adjudication.

  • Improved patient experience

    96% of patients report OODAPay is a superior billing experience, due to the consolidated bill vs. the typical scenario of disconnected provider bills and EOBs piling up in patients’ mailboxes.

  • Reduction of admin cost & effort

    OODAPay integrates with Epic, Cerner, and other EHR platforms to minimize onboarding effort. In addition, OODAPay brings payer resources to billing, alleviating provider expense and resources.

Members can focus on healing, not paperwork.

Patients of participating providers will access a single, unified online experience, making it easier to view, understand, and make a payment towards a single balance.

Patients also have the option to choose 0% interest payment plans, with a term length of their choosing, which ensures bills are affordable and paid as patients prefer.

A few words from OODAPay patients

Julie J.

OODAPAY patient

“With OODAPay, I have experienced no anxiety about opening my medical bills, knowing I’ve got the flexibility to pay as I can. The billing is completely streamlined, every single claim is on one bill.”

Lauren M.

OODAPAY patient

“This new billing platform should be the standard for every single insurance carrier. I think it’s going to change so many people’s lives; it’s revolutionary.”