a whitepaper by ooda

Why patient payments are a system issue.

Patient billing has become the subject of increasing public scrutiny in recent months, and for good reason. From surprise balance bills that saddle patients with tens of thousands of dollars of debt, to questionable collections practices from even nonprofit hospitals, to the steady rise of unaffordable deductibles, the state of consumer healthcare payment in the US is broken.

In spite of the coverage and scrutiny, however, the industry’s understanding of the problem has been generally limited to the provider and patient point of view. Recent research, conducted by HIMSS in partnership with OODA Health, reveals how patient payment dysfunction echoes across the ecosystem, adversely affecting payers as well.

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